Question 1

How do fees and revenue share work?

Accepted Answer

We operate on a revenue-share model — no upfront fees, no monthly retainer. You see the full booking statement each month: gross revenue, platform fees, our share, your payout. If the unit doesn't earn, we don't earn. The exact split depends on building, unit size and whether design work is involved — we'll quote yours in writing.

Question 2

How long is the contract and how do I exit?

Accepted Answer

Standard agreements run 12 months, then continue month-to-month. After the first year, either side can exit with 60 days' written notice — enough time to honour confirmed guest bookings and hand the unit back clean. No exit penalty, no lock-in beyond the initial term.

Question 3

What about my building's house rules and management approvals?

Accepted Answer

We handle it. Before we list a unit, we check the building's short-term rental policy, register with management where required, and brief guests on lift access, parking and quiet hours. If your building doesn't permit short stays, we'll tell you on day one rather than risk your standing with the JMB.

Question 4

Can I still use the unit myself?

Accepted Answer

Yes. Block your own dates in the owner portal — birthdays, family visits, long weekends — and we'll keep them clear of bookings. We ask for 14 days' notice where possible so we don't turn away confirmed guests. Cleaning between your stay and the next guest is on us.

Question 5

What happens to my keys and access cards?

Accepted Answer

We hold a working set in a tracked key safe at our office and issue guests a single-use smart lock code or lobby pickup, depending on your building. Original keys and access cards stay logged against your unit and are returned the day you exit. Lost cards are replaced at our cost.

Question 6

Do I need to renovate or refurnish before listing?

Accepted Answer

Not always. We walk the unit first and tell you honestly what it needs — sometimes it's styling and a photoshoot, sometimes a deeper refresh through our interior team. Any design spend is quoted separately and optional. Plenty of our listings went live with the furniture already there.

Question 7

Who covers cleaning, linens and small repairs?

Accepted Answer

Cleaning and linen costs are charged to the guest, not you. Day-to-day fixes under RM150 — light bulbs, shower hoses, remote batteries — we absorb. Anything larger, we quote first and wait for your approval before spending. Every charge appears line by line on your monthly statement.

Hand over the keys. We run the rest.

Everything Your Unit Needs, Handled

Interior Design & Styling

Listings & Channel Distribution

Guest Comms & Check-In

Cleaning & Turnover

Maintenance & Inspections

Revenue & Reporting

Styled Rooms Book More Nights

From Generic Stock To Homestay With Character

Distinctive Interiors

Higher Nightly Rates

Repeat Guests

Mid-Market Yield

A KL operation with real depth

Happy guests, filled nights

From Sign-Up to Live Listing

Walkthrough & Projection

Styling & Photography

Multi-Channel Launch

Statements & Payouts

What owners ask before signing

What Could Your KL Apartment Earn?